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PRIVACY POLICY

Effective Date: September 28, 2025
Business Name: Nature's Touch
Contact Email: shopnaturestouchinfo@gmail.com

Nature’s Touch (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online store, which is built on Wix and serves customers in Canada and the United States. It also outlines your rights under applicable privacy laws, including Canada’s PIPEDA and U.S. state privacy laws such as the California Consumer Privacy Act (CCPA).

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1. Information We Collect

When you use our online store, we may collect the following types of personal information:

  • Identity Information: Name, billing address, shipping address.

  • Contact Information: Email address, phone number.

  • Payment Information: Credit card details (processed securely by third-party providers, not stored by us), PayPal transaction information.

  • Technical Information: IP address, browser type, operating system, device information.

  • Usage Information: How you interact with our website and services.

  • Marketing Preferences: Your choices for receiving marketing communications.

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2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and deliver your orders.

  • To communicate with you regarding your orders, inquiries, and customer support.

  • To improve and personalize your shopping experience.

  • To comply with legal and tax obligations.

  • To send promotional offers and newsletters, if you have provided consent.

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3. Cookies and Tracking Technologies

Our website, hosted on Wix, uses cookies and similar technologies to:

  • Enable essential site functions (e.g., cart and checkout).

  • Analyze website traffic and usage patterns.

  • Enhance site performance and security.

  • Provide personalized content and targeted marketing.

You may manage your cookie preferences through your browser settings.​

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4. Sharing of Information with Third Parties

We only share your personal information with trusted third parties necessary to operate our business:

  • Suppliers & Shipping Partners: To fulfill and deliver your orders.

  • Payment Processors: PayPal and credit card providers to process payments securely.

  • Website Platform: Wix, which provides hosting, analytics, and e-commerce tools.

  • Service Providers: IT support, customer service, and marketing assistance under confidentiality agreements.

All third parties are required to use your information only as necessary to provide their services.

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5. International Data Transfers

Because we use Wix and other service providers, your information may be transferred to servers located outside your province, state, or country (including the United States, Canada, Israel, and other regions where Wix operates). By using our services, you consent to such transfers, provided that your information will remain protected in line with this Privacy Policy.

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6. Data Retention

We keep your personal information only as long as needed for the purposes described in this policy or as required by law:

  • Order and payment records: up to 6 years for tax and accounting purposes.

  • Marketing communications: until you withdraw your consent.

  • Technical and usage information: as long as necessary to improve our services.

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7. Your Privacy Rights

Depending on your location (Canada, U.S., or California specifically), you may have the following rights:

  • Access & Correction: Request access to the personal information we hold about you and request corrections if inaccurate.

  • Withdrawal of Consent: Withdraw your consent for collection, use, or disclosure of your personal information (subject to legal and contractual restrictions).

  • Deletion: Request deletion of your personal information, subject to legal requirements.

  • Marketing Preferences: Opt out of receiving promotional communications at any time.

  • California Residents (CCPA): You may request to know what personal information we collect, request deletion, and opt out of the sale of personal information (we do not sell personal information).

To exercise your rights, please contact us at shopnaturestouchinfo@gmail.com.

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8. Complaints and Oversight

If you believe your privacy rights have been violated, you may lodge a complaint with the appropriate authority:

  • Canada: Office of the Privacy Commissioner of Canada (OPC)

  • USA: Federal Trade Commission (FTC) or your state’s Attorney General

We encourage you to contact us first so we can address your concerns directly.

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9. Security of Your Information

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with an updated “Effective Date.”

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11. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Nature’s Touch
Email: shopnaturestouchinfo@gmail.com

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